As coffee beans are a perishable product, we do not accept returns where there is no quality issue with the product you received. Unfortunately we can’t guarantee that what you order will be to your personal taste, so please only order small quantities if you’re uncertain about a new coffee you’re trying for the first time. Please remember to use your beans when they are fresh (within 4-6 weeks of roast) for the best results!
The roasters we work with have been chosen because of the high quality of the coffees they source and roast, so we rarely see quality issues with their beans. Nevertheless, if you suspect there is a quality issue with what you have received, please let us know by contacting us at email@example.com We will happily liaise with the roaster on your behalf to arrange for a replacement.
You may return any equipment you purchase at The Brewstery within 30 days of purchase, provided that it is unused, undamaged and in its original packaging.
If any item without an extended warranty has a manufacturer fault, you can return it any time up to 90 days from the date of purchase for an exchange, regardless of whether it has been used or not. However, we will need to inspect the item to confirm that there is a fault before sending out a replacement.
If your item comes with a warranty, an exchange will be available for the period specified from the purchase date.
If you believe something you ordered does have a manufacturer fault, please email us at firstname.lastname@example.org to let us know about the issue.
Please note that Gift cards are non-returnable.
If you receive delivery of a package from us and the contents have been damaged in transit, please do not accept delivery of the item, but advise the courier to return the package to us. Upon receipt of the goods from the courier company, we we will exchange the damaged items free of charge. If you are unable to return the package to us via the courier, please email us at email@example.com and we will try to arrange alternative methods for returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
We only replace items if they are defective or damaged.
Shipping Return Items
To return your product, you should mail your product to:
10 Hall Road,
Cape Town, 8060.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach us, may vary.
We don’t guarantee that we will receive your returned item.