Returns Policy

Coffee Returns

As coffee beans are a perishable product, we do not accept returns where there is no quality issue with the product you received. Unfortunately we can’t guarantee that what you order will be to your personal taste, so please only order small quantities if you’re uncertain about a new coffee you’re trying for the first time. Please remember to use your beans when they are fresh (within 4-6 weeks of roast) for the best results!

The roasters we work with have been chosen because of the high quality of the coffees they source and roast, so we rarely see quality issues with their beans. Nevertheless, if you suspect there is a quality issue with what you have received, please let us know by contacting us at brigitte@thebrewstery.com We will happily liaise with the roaster on your behalf to arrange for a replacement.

 

Equipment Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

 

Damages

If you receive delivery of a package from us and the contents have been damaged in transit, please do not accept delivery of the item, but advise the courier to return the package to us. Upon receipt of the goods from the courier company, we we will exchange the damaged items free of charge.  If you are unable to return the package to us via the courier, please contact us through the contact form and we will try to arrange alternative methods for returns.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at brigitte@thebrewstery.com

 

Exchanges

We only replace items if they are defective or damaged.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.

 

Shipping Return Items

To return your product, you should mail your product to: The Brewstery, 102 Eilat, 10 Hall Road, Sea Point, Cape Town, 8060.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.